21-Jul-2017, Ad#: 17763, Views: 2871 Category: Customer Service
Key Account Service Manager (m/w)(Fulltime)
DMG MORI Machine Tool Trading Co., Ltd.
Job location Shanghai
Company introduction DMG MORI is the leading machine tool manufacturer with over 12'000 employees worldwide. In China there are several service and sales areas with over 340 employees and more than 15'000 installed machine tools.
Job description 1) Interact with customer to solve technical problems as requested;
2) Interact with overseas factories, German central service and other departments;
3) Interact with engineers overseas for technical problems;
4) Maintain effective communication with engineers and make progress to optimize work orders;
5) Manage and follow up with project and escalations;
6) Prepare reports as requested;
7) Promote company products and provide service tips as requested;
8) Assist with product presentations during exhibitions and open houses;
Qualifications 1) Bachelor degree, major in mechanical or electrical engineering or related;
2) Relevant working experience in the machine tools industry is preferred;
3) Native German speaker
4) Fluent in English, knowledge in standard Chinese preferred
5) Good knowledge of technical English;
6) Practical knowledge of Office tools, especially in EXCEL and PPT.
Contact DMG MORI Machine Tool Trading Co., Ltd. Mr. Philipp Knobelspiess